Frequently Asked Questions
Everything you need to know about shopping with Shop Katydid.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay for installments.
How do I know what size to order?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.